Question 1

How do I make a purchase?

Accepted Answer

Shopping at www.mavroslarnaca.com is easy: Use the menu! TOYS, SPORTS, CAMPING, CLOTHES, SHOES, SEASONAL, SPECIAL OFFERS links. You can also shop by brand. Finally, there is a search engine on the top of the home page for a specialized search. Once you have found an item, choose the quantity and size (whether available) you want and click on 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'VIEW CART' link. Click on 'CHECKOUT' or 'CHECKOUT WITH PAYPAL' to complete your order.

Question 2

Do I need to set up an account to place an order?

Accepted Answer

You can shop at www.mavroslarnaca.com without creating an account. However, register with us and you'll be able to enjoy the following benefits Check the status of orders or browse through your past purchases. Securely save your payment details for faster checkout. Save your address and card details so you can shop even quicker next time

Question 3

Is my personal information kept private?

Accepted Answer

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy.

Question 4

I have forgotten my password - What should I do?

Accepted Answer

To reset your password, go to SIGN IN page and click ‘FORGOT PASSWORD?’ link. Enter your email address and then select the option to reset your password. Please note, for security reasons we are unable to send your old password via email.

Question 5

How much does the shipping cost?

Accepted Answer

For Cyprus: On order of 30EUR or more, you will get free delivery within Cyprus. For orders below 30EUR, you will be charged for delivery 2.50EUR at your nearest Akis Express and 3.50EUR for door to door. For Abroad: The shipping cost depends of your location and the weight of your order.

Question 6

How long does the delivery take?

Accepted Answer

www.mavroslarnaca.com collaborates with G.A.P AKIS EXPRESS(Cyprus) and EPG(Europe) courier services for the transportation and delivery of the products. All orders placed before 12:00 noon between Monday to Saturday, will be dispatched the same day. Orders placed after 12:00 noon from Monday to Saturday, will be dispatched the next business day. For Cyprus: The delivery takes 1 to 3 business days, depending on your location and chosen shipping method. For Abroad: The delivery takes 4 to 6 business days, depending on your location.

Question 7

I incorrectly converted my e-Loyalty Points, is it possible to cancel and have my points back?

Accepted Answer

Once a reward has been requested it is not possible to cancel or substitute it for another reward. For more detailed information, visit the My Rewards section here

Question 8

How can I receive promotions?

Accepted Answer

Subscribe to our NEWSLETTER to receive emails about all the latest trends, new arrivals, exclusive offers, special events and promotions.

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